IT-MEDIATOR
is a consultancy that:
- Focuses on the human aspects of your project to achieve
success
- Offers you cost-effective alternatives to costly legal
processes
- Is results oriented
- Understands your business imperatives
- Uses its broad knowledge of information technology acquisition,
development, implementation and management
- Facilitates best practice governance
You project success revolves around relationships between:
- users - looking to technology to solve their business
problems
- technologists - tasked with delivering solutions
- project managers - managing budgets, plans and logistics
A major reason for failed technology initiatives is that
these relationships break down. The breakdown is almost
always gradual, and can occur for a wide range of reasons.
Even the smallest issue, if left unresolved, can sabotage
an IT initiative.
You can avoid the cost and inconvenience of relationship
breakdowns. Re-building relationships is invariably easier,
less expensive and a more satisfactory remedy than
starting the process again.
At IT-MEDIATOR
we realise that early intervention can actually strengthen
the relationships.
IT-MEDIATOR
acts as an objective third party to assist in managing
IT relationships to:
- Prevent issues from building
and/or
- Assist the parties to achieve an appropriate resolution
- once a dispute has arisen
When
do you need an IT-Mediator?
| Prevention |
Resolution |
| As a third-party project oversight,
we will assist you to:
Monitor on-going performance against both the contract
and the expectations
- detecting early signs that frictions are building
- on either side - and that issues need discussion
- identifying deviations from plans
- escalating and resolving issues
|
As a mediator,
we can:
Clearly identify and clarify issues which have caused
a dispute and help both parties to achieve a satisfactory
resolution:
- identifying root causes
- facilitating discussion
- provoking alternative solutions
- identifying consequences
- building consensus
|
| As counsel, we are in a position
to:
Perform ad hoc temperature or health checks
to assess performance and satisfaction
Click here for more details on Project Health-Checks |
As expert witness,
we will:
Assist in the identification and documentation of root
cause problems and either assist in their resolution or
provide the rationale for contract termination |
